My Pack
Do you ship to _______ and how much does it cost?

A: We currently ship to all 50 states, as well as many locations internationally. The quickest way to determine shipping costs and availability is to enter your shipping location at the checkout screen; costs will automatically be calculated.

When will my Puff Pack arrive?

A: Depending on your location, delivery can be expected within 7-10 days. International orders can take up to 12 days. We tried shipping via hot air balloon, but they all got too high. If it has been longer than the allotted times, please contact [email protected] for assistance. 

How can I track my package?

A: You will be sent the tracking number via email when it has shipped. Currently, all packages can be tracked except Economists.

What does the packaging look like?

A: Discretion is our main concern at Puff Pack, so we ship all our packages in recycled brown packaging. We have a few examples of our packaging on our Instagram and other various social media pages- feel free to take a look if this is a concern.

My glass arrived broken?

A: Simply send a picture of the broken piece along with your order number to through this form and we'll get you a new one sent out. The piece must be in unused condition.

How can I change my subscription?

A: Log into your account. Click the orange "Manage Subscription" button. Click the drop down menu on the right labeled "Manage". From here you may swap your existing subscription, add products, or subtract products! If you need help or have questions in regards to managing your account, please reach out to [email protected] for help. 

When will my Puff Pack ship?

A: All orders are shipped out within 24 - 72 hours depending on current order volume. Your Puff Pack will be sent to you around the same day each consecutive month. If you'd like to change the date on which your Puff Pack bills/ ships, do the following:
Log into your account. Click the orange "Manage Subscription" button. Click the drop down menu on the right labeled "Manage". From here you may change your upcoming order dates! If you need help or have questions in regards to managing your account, please reach out to [email protected] for help.