My Pack

Return Policy 

Any order of the Puff Pack can be cancelled for a full refund if the product has not left our facilities. Once shipped, all sales are final. Most orders ship within 48 hours of being placed. If you would like to cancel your order, please email [email protected] as soon as possible; if the package has not left our facility, we may be able to cancel your shipment and issue you a refund.
If a pack’s supplies are damaged upon arrival, please email [email protected] with your order number and photos of the damaged goods within 3 days of delivery. In this rare case, a full replacement of the damaged items will be issued with no further obligation from the client.

Your Privacy Matters

At Puff Pack, we are committed to protecting our customers’ privacy. Puff Pack does NOT share your information. Puff Pack uses this information only for the purposes of processing & fulfilling orders, and enhancing the user experience. With the Puff Pack, you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology.

Terms of Service 

By signing up for a Membership, you represent, acknowledge and agree that you are at least 18 years of age (or 21, depending on your state/county laws). You hereby agree to bind yourself to this Agreement and to fully indemnify, release and hold harmless Puff Pack/Essentials Delivered if you, or anyone who you allow access to your membership, disaffirms any term or condition of this Agreement.
 
ALL ITEMS SOLD FOR LEGAL PURPOSES ONLY. PUFF PACK CONTENTS ARE NOT INTENDED FOR ILLEGAL USE. THE PUFF PACK IS NOT FOR SALE TO MINORS.
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THIS TERMS OF SERVICE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND PUFF PACK, LLC (DBA ESSENTIALS DELIVERED), THE OWNER AND OPERATOR OF THE WWW.THEPUFFPACK.COM WEBSITE. THIS AGREEMENT STATES THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE AND ALL SERVICES AND YOUR PURCHASE OF THE MEMBERSHIPS AND PRODUCTS SOLD THROUGH OUR SERVICES. BY ACCESSING AND USING ANY OF THE SERVICES, YOU ARE INDICATING THAT YOU ACCEPT, AND AGREE TO COMPLY WITH, THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT, YOU ARE NOT PERMITTED TO, AND YOU MUST NOT, ACCESS OR USE THE SERVICES OR PURCHASE PRODUCTS FROM, OR MEMBERSHIPS TO, PUFF PACK. ALL ITEMS SOLD FOR LEGAL PURPOSES ONLY. PUFF PACK CONTENTS ARE NOT INTENDED FOR ILLEGAL USE. THE PUFF PACK IS NOT FOR SALE TO MINORS.


1 – RIGHT TO MODIFY SERVICES/SUBSCRIPTION; PERSONAL INFORMATION; PRIVACY

1.1 – Changes to the Services & Subscription

While we make every reasonable effort to keep all of the ingredients in our standard packs (non-custom packs) the same every year, there may be extremely rare circumstances that force us to make changes to one or more ingredients of a standard pack. These changes, if they have to happen, would likely be minor in nature - but this may result in you receiving a slightly different pack than you signed up for. These changes would likely result in a better and/or higher valued pack for you but that is not guaranteed. We reserve the right to do so, at any time, at our discretion, and without prior warning. Puff Pack may also add to, change or remove any part of the Site, including, without limitation, any Content therein, at any time without prior notice to you.

1.2 – Personal Information

Customers agree to provide accurate, current, and complete information as required for the purchase of the Products and Memberships. Puff Pack reserves the right to block further sales to Customers who provide false, inaccurate or incomplete data. Customer acknowledges that Puff Pack uses a third party payment processing service to process orders and bill fees to your credit, debit, or other Company accepted payment method.

1.3 – Privacy

At Puff Pack, we are committed to protecting our customers’ privacy. Puff Pack does NOT share your information. Puff Pack uses your information only for the purposes of processing & fulfilling orders, and enhancing the user experience. With the Puff Pack, you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology. By using any Services and/or purchasing a Membership you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize Puff Pack to use your information in the United States. If you have any questions regarding our privacy practices, please email us at: [email protected]

2 – PASSWORDS & USER LICENSE 

2.1 – Passwords & User License

You may log in to the Site by using your login credentials for an existing account. You are responsible for maintaining the confidentiality of your passwords, and you are responsible for all activities that occur using your passwords or accounts. You agree not to share your passwords, let anyone else access your passwords or do anything else that might jeopardize the security of your passwords. You agree to notify Puff Pack if there is any unauthorized use of your password or if you know of any other breach of security in relation to the Services.

Questions regarding Puff Pack’s Privacy Policy or Terms and Conditions should be directed to [email protected]